Accessibility
Lax O’Sullivan Lisus Gottlieb is committed to excellence in serving all clients including people with disabilities.
The government of Ontario is striving to create a barrier-free and accessible Ontario by 2025. Under the Accessibility for Ontarians with Disabilities Act, 2005, organizations are required to create accessibility policies that comply with the accessibility standards in order to create a more accessible environment for people with disabilities.
Lax O’Sullivan Lisus Gottlieb has developed an accessible client service plan to demonstrate our firm’s commitment to becoming more accessible. All firm members are required to ensure that we go out of our way to remove any barriers to serving our clients’ best interests.
Accessibility Plan
Assistive devices
The firm will ensure that members are trained and familiar with various assistive devices that the firm provides that may be used by clients with disabilities while accessing our services.
Communication
The firm communicates with people with disabilities in ways that take into account their disability. The firm will, upon request, provide or arrange for the provision of accessible formats and communication supports in order to make its communications or information about the services it offers accessible to persons with disabilities.
Service animals
The firm welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to firm clients.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on firm premises and into meetings with their consent.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities, Lax O’Sullivan Lisus Gottlieb will notify clients with disabilities promptly if they were coming for a meeting.
Training
Lax O’Sullivan Lisus Gottlieb will provide training where required to employees, who deal with clients on the firm’s behalf. Training, where required, will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of firm services.
Individuals in the initial client meeting will assess the needs of the client and arrange for someone to co-ordinate the needs of the client.
Any required training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the accessibility standards, and on the Human Rights Code as it pertains to persons with disabilities;
- Lax O’Sullivan Lisus Gottlieb’s plan related to the client service standard;
- How to interact and communicate with people with various types of disabilities;
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
- How to use any on-site aids that may help with providing services to people with disabilities; and
- What to do if a person with a disability is having difficulty in accessing Lax O’Sullivan Lisus Gottlieb’s services.
Staff will also be trained when changes are made to our accessible client service plan.
Feedback process
Clients who wish to provide feedback on the way Lax O’Sullivan Lisus Gottlieb provides services to people with disabilities can email our Managing Partner at mgottlieb@lolg.ca. All feedback, including complaints, will be responded to within seven days after being investigated.